Warranty Information for DTFsuperstore.com Equipment.
Mongoose, Mongoose II 24" 2 head Printer / Dryer, AIO 14" Printer, and Mini 13" Printer
Complete Warranty: This covers the whole printer including printhead and ink system for the warranty term from the time it arrives to the customer.
If you have errors, clogging or any other issue you may send the printer to DTFsuperstore for repair back to working condition
or customer can self install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by DTFsuperstore in Gilbert, AZ.
Must be sent in original packaging, DTFsuperstore not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 3 printheads per year.
Printhead Warranty void if inks other than DTFsuperstore inks are used.
Any printheads after 3 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to DTFsuperstore at the customers expense. It is the customers responsibility to get the equipment back to DTFsuperstore safely. Warranty does not cover damage in shipping due to poor packing.
Roadrunner / Raptor II 24" 4 head Printer / Dryer
Complete Warranty: This covers the whole printer including printhead and ink system for 6 months from the time it arrives to the customer.
If you have errors, clogging or any other issue you may send the printer to DTFsuperstore for repair back to working condition
or customer can self-install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by DTFsuperstore in Gilbert, AZ.
Must be sent in original packaging, DTFsuperstore.com not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 6 printheads per year.
Printhead Warranty void if inks other than DTFsuperstore.com inks are used.
Any printheads after 6 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to DTFsuperstore.com at the customers expense. It is the customers responsibility to get the equipment back to DTFsuperstore safely. Warranty does not cover damage in shipping due to poor packing.
Audley 24" 2 Head and 4 head (Raptor) Printer / Dryer
Limited Warranty: Our limited warranty excludes components that come in contact with ink.
So that means the ink system, printhead and capping station are not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by DTFsuperstore in Gilbert, AZ.
Must be sent in original packaging, DTFsuperstore is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, DTFsuperstore is not responsible for damage caused during self repair.
Comprehensive Warranty: This covers the whole printer including printhead and ink system.
If you have errors, clogging or any other issue you may send the printer to DTFsuperstore for repair back to working condition
or customer can self install provided parts.
Customer is responsible for to and from shipping charges to have the printer repaired by DTFsuperstore in Gilbert, AZ.
Must be sent in original packaging, DTFsuperstore not responsible for shipping damage due to poor packaging.
Comprehensive Warranty has a policy abuse limit.
We won’t replace more than 3 printheads per year.
Printhead Warranty voided if non DTFsuperstore inks are used.
Any printheads after 3 will be paid for by the customer.
All defective parts replaced under warranty must be shipped back to DTFsuperstore at the customers expense. It is the customers responsibility to get the equipment back to DTFsuperstore safely. Warranty does not cover damage in shipping due to poor packing.
L1800 DTF Desktop Printer
Limited Warranty: Our limited warranty excludes components that come in contact with ink. Limited warranty for other components and workmanship is valid for a period of 12 months after customer receives the printer.
Ink system, printhead and capping station are not covered by this warranty.
Damage due to the customer's removal of the printhead or dampers is not covered.
Customer is responsible for to and from shipping charges to have the printer repaired by DTFsuperstore in Gilbert, AZ.
Must be sent in original packaging, DTFsuperstore is not responsible for shipping damage due to poor packaging.
Customer may self install warranty parts, DTFsuperstore is not responsible for damage caused during self repair. It is the customers responsibility to get the equipment back to DTFsuperstore safely. Warranty does not cover damage in shipping due to poor packing.
Additional Terms and Notes for all Printer and Equipment Warranties:
- Equipment must be returned for repair. We do not send out a replacement equipment unless we deem yours can't be repaired by us. Replacement equipment will be either new or like new refurbished.
- DTFsuperstore does not provide a loaner printer during the repair and shipping time.
- Customers that do not keep the shipping crate can purchase a new crate from us for $600 plus shipping.
- Warranty and Support are valid for original purchaser only.
- DTFsuperstore.com is not responsible for any losses due to downtime.
- Failure to return warranty replaced parts within 15 business days will result in customer being billed for the replacement part.
- We have a DOA (Defective on Arrival) period of 10 business days starting when the customer receives the shipment. This means that if the product you purchased arrives damaged, missing parts or non working we will cover shipping to replace product or parts. After 10 business days the customer is responsible for shipping charge per warranty agreement.
- It is the customers responsibility to get the equipment back to DTFsuperstore safely. Warranty does not cover damage in shipping due to poor packing.
- Equipment must be returned in original DTF Superstore crate. If not, customer will be charged for a new crate to return equipment to the customer.