Get in Touch!

Visit Us In Phoenix:

DTFSuperstore Showroom
75 W. Baseline Rd
Suite 1
Gilbert, AZ 85233

Order pickups are at Suite 1

Hours of operation:

Monday-Friday: 9 AM - 5 PM (MST-Phoenix)

Weekends: Closed

Visit Us In York, PA:

DTFSuperstore Showroom
2127 Industrial Highway
York, PA 17402

Hours of operation:

Monday-Friday: 8 AM - 4 PM (Eastern)

Weekends: Closed

Our experienced sales team is ready to assist you with personalized guidance, competitive pricing, and exceptional customer service. Whether you have questions about our products, need help placing an order, or require assistance in selecting the right solution, our sales representatives are here to help. Contact us today to benefit from our expertise and find the perfect solutions for your needs.

Value is required
Value is required
Value is required
Value is required
Value is required
Thank you! Our sales team will follow up with you shortly!

For Technical Support or Order Inquiries Email Us:

General product/warranty questions: info@dtfsuperstore.com

Order inquiries: orders@dtfsuperstore.com

Technical support: support@dtfsuperstore.com

 

Call Us:

(602) 609-5590

Hours of operation:

Monday-Friday: 9 AM - 5 PM (MST-Phoenix)

Weekends: Closed

Return Policy:
Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.

Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.

Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.

Refund Policy:

Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.

Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.

Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.

DTF Superstore 100% Uptime Guarantee

At DTFSuperstore, we prioritize the seamless operation of your business. With our commitment to customer satisfaction, we offer a solution to minimize disruptions when your purchased DTF printer requires maintenance or repairs. If your DTF printer is temporarily out of service, our dedicated team will step in to help.

During this time, we will take care of printing your print-ready files and shipping them to you. Rest assured that we will only charge you for the material costs and shipping of the finished DTF Transfers. Our aim is to provide a convenient and cost-effective service to keep your business running smoothly, even when your printer is undergoing maintenance or repairs.

How does our 100% Uptime Guarantee work?

To be eligible for our 100% Uptime Guarantee, you need to purchase at least one DTF Printer or DTF Printing System from dtfsuperstore.com. In the event that your DTF Printer requires scheduled maintenance or experiences a confirmed repair issue as determined by our Technical Support Team, resulting in the inability to run print jobs, our guarantee comes into effect.

During the maintenance or repair period, you can send us your print-ready files and we will use our standard, in-stock DTF Superstore Ink, Film, and Adhesive to output your print-ready files.

Our production lead time is typically 3-5 business days.

The only costs you will incur are the material costs for the ink, film, and adhesive, as well as the shipping charges for the method of your choice to deliver the items to your location.

Shipping processing times vary based on the ordered product:

  • Ink, Film, Adhesive: Orders placed by 12:01 pm Arizona Time will be shipped on the same day.
  • Complete Printers and Kits: These items will be shipped within 5-10 business days. For current processing times, please contact us via email.
Please be aware that these are general guidelines, and we will reach out to you if there are longer-than-normal shipping times.
All printers will be shipped to the billing address associated with the credit card.
 

Shipping Service:

We typically utilize the selected shipping service unless an equivalent option is available.
Customers are responsible for all shipping charges to and from DTF Superstore.
Once the package is handed off to the delivery company, we are not accountable for any shipping delays. Please consider potential shipping delays when planning your order.

International Orders:

International shipments may require an additional 5 business days for processing and shipping.
Customers are responsible for any taxes and tariffs imposed when importing into their country.