We are here to provide you with top-notch assistance for your DTF printing needs. Our team of experts is dedicated to ensuring that you have a seamless experience with your printer, whether you're a seasoned professional or new to the world of DTF printing.

  1. Technical Support: Our knowledgeable support team is ready to address any technical issues you encounter with your DTF printer. We'll guide you through troubleshooting connectivity problems, resolving software conflicts, and finding the best solutions step by step.

  2. Maintenance and Troubleshooting: Keeping your DTF printer in optimal condition is crucial. Our experts can guide you through routine maintenance tasks, or if unexpected issues arise, we're here to provide troubleshooting assistance.

  3. Ink and Material Selection: Achieving vibrant and long-lasting prints requires the right ink and materials. Our team can provide guidance on selecting the appropriate inks and materials for your specific printing requirements, ensuring you achieve the best results every time.

  4. General Inquiries and Customer Support: Have a question about DTF printing? Need assistance with an order or have a general inquiry? Our friendly customer support team is just a call or email away. We are committed to providing prompt and courteous assistance to ensure your satisfaction.

  5. Frequently Asked Questions: We have an extensive list of them! Keep scrolling down to view more.

At DTF Superstore, we are dedicated to empowering you with the knowledge and assistance you need to unlock the full potential of your DTF printer.

Contact us today to experience our exceptional support and customer service. Let us help you elevate your DTF printing to the next level!

For Technical Support or Order Inquiries Email Us:

General product/warranty questions: info@dtfsuperstore.com

Order inquiries: orders@dtfsuperstore.com

Technical support: support@dtfsuperstore.com

 

Call Us:

(602) 609-5590

Hours of operation:

Monday-Friday: 9 AM - 5 PM (MST-Phoenix)

Weekends: Closed

Return Policy:
Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.

Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.

Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.

Refund Policy:

Ink and Consumables: Must be returned unopened within 30 days of purchase. Shipping is non-refundable.

Parts and Accessories: Unused items can be returned for a refund. The customer pays for shipping both ways.

Equipment Sales: All sales are final. No refunds/returns. Issues will be repaired under the terms of the warranty agreement.

At DTFSuperstore, we prioritize the seamless operation of your business. With our commitment to customer satisfaction, we offer a solution to minimize disruptions when your purchased DTF printer requires maintenance or repairs. If your DTF printer is temporarily out of service, our dedicated team will step in to help.

During this time, we will take care of printing your print-ready files and shipping them to you. Rest assured that we will only charge you for the material costs and shipping of the finished DTF Transfers. Our aim is to provide a convenient and cost-effective service to keep your business running smoothly, even when your printer is undergoing maintenance or repairs.

How does our 100% Uptime Guarantee work?

To be eligible for our 100% Uptime Guarantee, you need to purchase at least one DTF Printer or DTF Printing System from dtfsuperstore.com. In the event that your DTF Printer requires scheduled maintenance or experiences a confirmed repair issue as determined by our Technical Support Team, resulting in the inability to run print jobs, our guarantee comes into effect.

During the maintenance or repair period, you can send us your print-ready files and we will use our standard, in-stock DTF Superstore Ink, Film, and Adhesive to output your print-ready files.

Our production lead time is typically 3-5 business days.

The only costs you will incur are the material costs for the ink, film, and adhesive, as well as the shipping charges for the method of your choice to deliver the items to your location.

Our experienced sales team is ready to assist you with personalized guidance, competitive pricing, and exceptional customer service. Whether you have questions about our products, need help placing an order, or require assistance in selecting the right solution, our sales representatives are here to help. Contact us today to benefit from our expertise and find the perfect solutions for your needs.

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Visit Us In Phoenix:

DTFSuperstore Showroom
75 W. Baseline Rd
Suite 1
Gilbert, AZ 85233

Order pickups are at Suite 1

Hours of operation:

Monday-Friday: 9 AM - 5 PM (MST-Phoenix)

Weekends: Closed

Visit Us In York, PA:

DTFSuperstore Showroom
2127 Industrial Highway
York, PA 17402

Hours of operation:

Monday-Friday: 8 AM - 4 PM (Eastern)

Weekends: Closed

Shipping processing times vary based on the ordered product:

  • Ink, Film, Adhesive: Orders placed by 12:01 pm Arizona Time will be shipped on the same day.
  • Complete Printers and Kits: These items will be shipped within 5-10 business days. For current processing times, please contact us via email.
Please be aware that these are general guidelines, and we will reach out to you if there are longer-than-normal shipping times.
All printers will be shipped to the billing address associated with the credit card.
 

Shipping Service:

We typically utilize the selected shipping service unless an equivalent option is available.
Customers are responsible for all shipping charges to and from DTF Superstore.
Once the package is handed off to the delivery company, we are not accountable for any shipping delays. Please consider potential shipping delays when planning your order.

International Orders:

International shipments may require an additional 5 business days for processing and shipping.
Customers are responsible for any taxes and tariffs imposed when importing into their country.

FAQ

What is the cut-off time for same-day shipping?

Our cutoff time for same-day shipping is 12:00 PM (noon) Arizona Time from Monday through Friday. Therefore, if you place an order at 12:01 PM or later, your order will be shipped out on the following day. Nonetheless, our shipping process is still quite fast, wouldn't you agree?

What are the operating hours?

Arizona is one of the very few states (alongside Hawaii) that does not observe daylight saving time. This means that during daylight saving time, the time in Arizona is the same as Pacific time, and during standard time, it follows Mountain time. I know it can be confusing, but there you go! And if you can't remember, just do a quick Google search to find out the current time in Phoenix.

What is DTF University?  

Ready to embark on your college journey? Well...not quite. While there is a lot to learn about utilizing your DTF printer and the associated processes, we have a solution for you. When you purchase a printer from us, we offer you a complimentary enrollment in DTF University. That's right, absolutely free! If you've already made a purchase and need access, simply request enrollment at DTFUniversity.com. It's as simple as that! Our comprehensive program will have you printing like a pro in no time.

What is the Uptime Guarantee?

The Uptime Guarantee is designed to ensure minimal downtime for your printing operations. In the event that something goes wrong with your printer and you urgently need prints to fulfill customer orders, we've got you covered. Simply send us your print-ready files, and we will take care of printing and shipping them to you promptly.

Here's the best part: you only need to cover the cost of the film, ink, adhesive, and shipping. We understand that time is money, and our aim is to assist you in maintaining profitability even while your machine is being repaired.

What the heck is DTF anyway? 

DTF stands for "Direct-to-Film" printing. DTF printing is a method that enables direct printing onto a film transfer, which can then be applied to various surfaces such as garments or other items. It serves as an alternative printing technique to methods like DTG (Direct-to-Garment) printing. DTF printing involves the utilization of special films, inks, and adhesives to achieve high-quality prints on different types of materials.

At DTF Superstore, as the name implies, we offer all the equipment and supplies necessary for your DTF printing business. This venture can be highly lucrative, and we are here to assist you every step of the way. Feel free to let us know how we can be of help!

How long can I keep supplies on hand?

Ink can deteriorate and settle within a span of six months. To maintain its quality, it's important to store ink properly. Film, on the other hand, should be stored in a ventilated area at temperatures between 60 to 80 degrees Fahrenheit, with low humidity. It is crucial to handle film with care, avoiding fingerprints, scratches, and folding. Generally, film can be stored for a period of 180 to 360 days.

It's worth noting that the film and inks undergoes transportation for at least a month before reaching you. Therefore, a storage time of two to three months is considered ideal to ensure optimal freshness and quality.

Why should I consider DTF?

When comparing DTF to other printing methods, each method has its own strengths and drawbacks. Here's a breakdown of some key points:

  1. Sublimation: Sublimation printing yields excellent results, but it is primarily suitable for white polyester fabric. It may not work well on other types of fabric or darker colors.
  2. DTF: DTF offers versatility in terms of the fabrics it can adhere to. It can be applied to a wide range of materials and colors. However, if not executed properly, DTF prints can have a heavy plastic feel, so careful design and execution are crucial.
  3. DTG: DTG printing is ideal for cotton fabrics but may have limitations when it comes to other fabric types. It offers the ability to print full-color designs, but it may not be as versatile as DTF when it comes to fabric options.
  4. Screen Printing: Screen printing provides a wide variety of inks for different fabric types, but achieving full-color designs can be challenging. Additionally, screen printing requires minimum order quantities and involves preparation processes.

Considering these factors, if your intention is to print exclusively on white or very light-colored polyester tees, sublimation may be the superior choice. However, if you desire the ability to print on various fabric types and colors, DTF printing offers greater versatility. It's essential to weigh these considerations and choose the method that best aligns with your specific needs and preferences.

My printer works great, but my prints don't look great. Why??

If your printer is functioning well but you're not achieving the desired print quality, there could be several factors contributing to the issue. Here are a few things to consider:

  1. Halftoning: Halftoning refers to the technique of creating the illusion of continuous tone images using a limited number of colors or shades. Proper halftoning is crucial for achieving smooth gradients, fine details, and accurate color reproduction in your prints. Make sure you have the correct halftoning settings configured for your printer and the specific design you're printing.
  2. Design software proficiency: Proficiency in design software such as Photoshop and Illustrator is important for creating high-quality print-ready designs. Understanding color management, resolution, image formats, and other design elements will allow you to optimize your designs for printing.
  3. Design quality: The quality of your design itself plays a significant role in the final print outcome. Ensure that your design is high-resolution, properly scaled, and suitable for the printing method you're using. Pay attention to details, sharpness, and contrast to ensure a visually appealing result.
  4. Calibration and maintenance: Regularly calibrating your printer and performing maintenance tasks such as printhead cleaning can help ensure consistent print quality. Follow the manufacturer's guidelines for maintenance and consider using color calibration tools if necessary.

By focusing on halftoning techniques, improving your design skills, and maintaining your printer properly, you can enhance the overall quality of your prints and achieve the desired results.

What is RIP sofware and why is it important?

RIP (Raster Image Processor) software is an essential tool in the printing workflow, especially for complex or high-quality prints. It plays a crucial role in converting digital image files into a format that can be interpreted by the printer.

Here's why RIP software is important:

  1. Color management: RIP software enables precise color management by translating the colors from your design file into printer-specific color profiles. It ensures accurate color reproduction, allowing you to achieve consistent and vibrant prints.

  2. Halftoning and screening: RIP software handles the intricate process of halftoning, which converts continuous tone images into patterns of dots for printing. It controls dot size, placement, and density to produce smooth gradients and fine details.

  3. Workflow optimization: RIP software optimizes the printing workflow, allowing you to efficiently handle large files, manage queues, and make adjustments to the print settings. It can also handle tasks like nesting, scaling, and tiling, which are particularly useful for large format or multiple-image printing.

  4. Advanced features and compatibility: RIP software often comes with advanced features like ink management, job nesting, and spot color matching. It ensures compatibility between various file formats and printer models, providing flexibility in the printing process.

Understanding and effectively using your RIP software is crucial for obtaining high-quality prints. It allows you to harness the full potential of your printer, optimize color accuracy, and achieve the desired results in your prints. At DTF Superstore we prefer CADlink RIP Sofware, check out all the options here: https://dtfsuperstore.com/collections/dtf-rip-software

What is an ICC profile?  

No, it's not a dating profile, but rather a color matching system that allows us to achieve consistent and standardized colors. When different individuals have different interpretations of colors, such as calling a shade teal, turquoise, or green, an ICC profile can help settle that debate.

An ICC (International Color Consortium) profile is a standardized data file that describes the color behavior and characteristics of a specific device or color space. It is commonly used in the field of color management to ensure consistent and accurate color reproduction across different devices, such as printers, monitors, and scanners.

In the context of printing, an ICC profile provides information about how colors should be interpreted and rendered by a specific printer, ink, and substrate combination. It helps to maintain color accuracy and consistency throughout the printing process.

When using a RIP software, the included profiles are designed to optimize color output for the specific printer and ink combination. However, the effectiveness of these profiles can vary depending on the quality and compatibility of the film and inks being used. Different films can have varying ink-holding capacities, and different inks may contain different pigment concentrations, resulting in color deviations or dull colors if not properly calibrated.

For DTF printing, which is still evolving and offers flexibility in terms of ink and film choices, it's crucial to purchase from a reputable dealer who provides ink, film, and RIP software specifically designed and tested for your printer. These dealers often create custom ICC profiles for their ink, film, and printer combinations to ensure optimal color reproduction and minimize issues with color accuracy.

By using a dealer that offers a comprehensive package with tested profiles, you can increase the likelihood of achieving accurate and vibrant colors in your DTF prints.

What do I need to know about hot, warm, and cold-peel films?

The terms "hot peel," "warm peel," and "cold peel" refer to different methods of removing the film or transfer after the printing process. Here's the difference between them:

  1. Hot peel: With hot peel films, you can peel the film immediately after the printing process while it is still hot. The film is typically applied to the substrate, and once the printing is complete, it can be peeled off right away without waiting for it to cool down.

  2. Warm peel: Warm peel films require a short cooling period before peeling. After the printing process, you need to allow the film to cool down for a few seconds or so (typically around 10-15 seconds) before peeling it off.

  3. Cold peel: Cold peel films require the film and substrate to cool down completely before peeling. After printing, you need to let the film and substrate cool down to room temperature or place them in a separate cooling unit. Once cooled, the film can be peeled off.

The choice between hot peel, warm peel, or cold peel films depends on the specific requirements of your printing project.